Welcome to Swerdloff Consulting!
Are you new to the workforce?
Have you been working for many years, but have forgotten proper workplace etiquette?
Do you dislike dealing with customers or clients?
Are you, or are you the parent of, a young adult who spends more time looking at a phone, iPad or computer than actively talking with friends or family?
Do you know how interact with peers, either in person, on the phone, or via email, in a proper and professional manner, or do you only communicate via “text speak?”
Do you know the different between “text speak” and appropriate communication form?
Do you cringe when placed in a social setting, networking event, conference, or other environment where you need to communicate in person rather than via email or text?
Are you able to create a professional email, letter or other form of written communication?
If you answered yes to any of the first seven questions, or no to the last, you have come to the right place. With the advent of technology, more and more people are losing the ability to speak or communicate in a proper manner. General communication and interpersonal relationships take place more often via technology, and people, especially young adults, are only able to speak or write in “text speak,” abbreviations and shortened snippets. Not only do we text, but even our news is sent in short snippets. What does it take to have a real, in person conversation today?
With this loss in interpersonal skills, in the professional workplace, customer service skills are disappearing rapidly. If you work in any industry, regardless of what it is, how you interact with your co-workers, peers, bosses or customers is still extremely important. However, more workers are lacking even basic customer service skills. Without these basic skills, and with high stress, every little frustration and poor attitude comes out in our conversation. What many don’t realize is that this is even more important today than ever before!
What if you could find a way to break through these issues and either learn or relearn how to properly communicate with those around you? If you could find a way to train or retrain your employees in proper communication skills, would you? As a young adult looking to enter the work force for the first time, wouldn’t having appropriate customer services and interpersonal skills help you find a job, keep it and earn promotions? As a manager, shouldn’t you lead by example and improve your skills so your employees could learn more from you? I don’t know about you, but I would answer yes to all of the above!